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Published on 14 September 2026
From Monday 14 September, we will be trialling updated 1800 service operating hours for a three-month period.
Our phone lines will be available from 9:00am to 4:00pm, Monday to Friday, except on Tuesdays when we open at 9:30am.
The trial is designed to give our team more dedicated time to allocate and work on cases, supporting efficient service delivery and helping us manage customer enquiries as effectively as possible.
We expect minimal impact to customers and scheme participants and will review the outcomes of the trial in the new year.
If you have any feedback on this change, please let us know through our online feedback form.