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Published on 30 March 2023
The Energy and Water Ombudsman Queensland (EWOQ) has launched an Easy English brochure.
EWOQ's new Easy English brochure(PDF, 2MB) outlines how EWOQ helps with electricity, gas and water complaints.
Queensland’s Energy and Water Ombudsman Jane Pires said the brochure is an important step in improving access to EWOQ’s services.
'We created the brochure to assist more people to understand what we help with, how to contact us and what happens once they make a complaint,' Ms Pires said.
'The brochure was designed with those with low English literacy in mind but is also a handy reference for those who are time-poor or want to understand our process quickly.'
The brochure was created with disability support provider and Easy English specialists Scope Australia. It features simple language and grammar, a large and easy to read font, and images that illustrate the key messages. Any hard words or unfamiliar vocabulary are highlighted and defined.
'We've shared the brochure with some community centres during our outreach activities. The feedback from those who have received the brochure has been very positive. We look forward to sending the brochure to more service providers around the state,' Ms Pires said.
View or download a digital version of the EWOQ Easy English brochure(PDF, 2MB) or order printed copies on our brochures page.