Protecting homes with life support equipment Published on 15 October 2025 Energy companies must follow the National Energy Retail Rules when they supply energy to a property where someone needs life support equipment. These rules help protect customers who rely on life support equipment. Tagged as: , Consumer advice
Energy and water help for seniors Published on 01 September 2025 There are a range of energy and water rebates and concessions available for seniors and pensioners. Here is an outline of the current rebates and concessions available to support you in paying your bills and how the Energy and Water Ombudsman Queensland (EWOQ) can help. Tagged as: , Consumer advice
Energy and water help for small business Published on 01 September 2025 While your business might be small, it may feel like you receive a lot of big bills. Some of the biggest bills you receive might be your energy and water bills. If you’re struggling to pay these, need to improve your energy or water efficiency, or have an issue with your provider, there is help available. Tagged as: , Consumer advice
Moving house? How to avoid issues with your energy or water bills Published on 20 August 2025 When you're moving house you need to make sure you are opening and closing your electricity, gas and water accounts correctly to avoid issues. Tagged as: , Consumer advice
What the smart meter rollout means for Queenslanders Published on 29 April 2025 Under the Australian Energy Market Commission’s (AEMC) accelerated smart meter rollout, all electricity customers will have a smart meter installed by 2030. Tagged as: , Consumer advice, Industry news
How to keep winter energy costs down Published on 10 June 2024 Being comfortable during the winter months is important, and it’s a time when household and business energy bills can soar. Here are some easy ways to keep costs down and help you save on your winter energy bill. Tagged as: , Consumer advice
Entering and exiting a tenancy – your responsibilities Published on 12 February 2024 If you're renting it can be confusing understanding your responsibilities when it comes to energy and water utilities. Here's what you need to do at the start and end of your tenancy. Tagged as: , Consumer advice
Help for customers impacted by severe storms Published on 05 January 2024 More than 130,000 customers experienced electricity supply interruptions due to Tropical Cyclone Jasper and the South East Queensland Christmas storms. Tagged as: , Consumer advice, Industry news