Tariff issues
The type of tariff on your electricity meter can make a big difference to your bill. It's important to understand the different types of tariffs and how they affect the overall cost of electricity.
This page will tell you the common types of tariffs, how you might save money on those tariffs and what to do if you have a tariff issue.
What is a tariff?
A tariff refers to the rate at which electricity is sold to you by your provider. The tariff rate may change depending on the tariff structure – for example some tariffs change depending on the time of day.
Common tariff types
Below are the most common tariff types. There may be some tariffs you cannot access due to the type of meter you have.
Time of use tariff
A time of use tariff will have different rates depending on the time of day. This is usually called peak, off-peak and shoulder.
- Peak: usually in the evenings from Monday to Friday. Electricity will cost the most during this time.
- Off-peak: usually overnight and on the weekend. Electricity will be the cheapest during this time.
- Shoulder: usually occurs between peak and off-peak times. Electricity will cost a bit less than peak but will be more expensive than off-peak at this time.
You will have to check with each provider to confirm the exact times they define as peak, off-peak and shoulder.
A time of use tariff could be a good choice for you if you use most of your electricity on weekends or late at night.
Single rate tariff
A single rate tariff charges the same rate for electricity no matter what time of day it is. Typically, this tariff rate is cheaper than the peak rate on a time of use tariff. A single rate tariff may also be named flat, standard or anytime rate.
This could be the right tariff for you if you use most of your electricity during evenings on Monday to Friday.
Demand tariff
A demand tariff will charge you a demand fee on top of the usual usage and supply fees. This tariff measures your ‘demand’ of electricity at a point in time rather than your use over time. It’s important to keep in mind different providers have different ways of applying demand charges. For example, some will charge you for your highest peak demand and some may charge you based on an average of your peak demand. That peak is then multiplied by your provider's daily demand charge rate over the duration of the bill to calculate the total cost of the tariff. The demand rate can also change during different seasons.
You could save money by using your appliances outside of the peak demand period, or alternating use of appliances instead of using them all at the same time.
How best to save money is dependent on your provider and how they charge demand tariffs.
Controlled load tariff
This tariff is specific to certain items such as pool filtration systems or electric hot water systems. Often the appliance will have its own meter and your provider will charge a rate just for the electricity that item uses. Controlled load rates are generally lower cost than other rates as they are usually only used on appliances that run over night in off peak times.
Solar feed-in tariff
If your home has a solar system that connects to the grid you may be able to benefit from a solar feed in tariff. This tariff allows you to earn back on your electricity bill if your system generates excess electricity that is not used in your home and fed back into the grid.
Tariffs and your bill
You may be able to save money on your electricity bill by choosing a tariff structure to suit your needs or by adjusting your electricity consumption to suit the tariff you’re on. To understand which tariff structure is right for you, you need to think about the electricity usage in your household, particularly the times that you use high electricity consuming items such as heating, cooling and large appliances like a washing machine, dryer or dishwasher.
It’s important to keep in mind that not all electricity providers charge the same rate for the same tariff structure. You should compare tariffs from your provider and others to make sure you're on the best one to suit your needs.
What to do if you have an issue with tariffs
You should contact your provider if you have a problem with your tariff structure such as:
- being moved to a different tariff structure
- tariff rate being incorrectly applied; or
- solar feed-in tariff error on your bill.
Your provider can help you resolve the issue and investigate if necessary.
If your issue isn't fixed or you're unhappy with the outcome, contact us.
Ready to make a complaint?
To make a complaint with EWOQ you can complete our online form.
If you're unable to make a complaint online or need additional help, you can call us on 1800 662 837. We're available from 8:30am to 5:00pm every weekday except Tuesday when we open at 9:30am.