The Energy and Water Ombudsman Queensland (EWOQ) is a free, fair and independent dispute resolution service for unresolved complaints with your electricity, gas or water supplier. Before you contact EWOQ with your complaint, you must first try to resolve the problem with your electricty, gas or water company.
Free call 1800 OMBUDS (1800 662 837) Complaints  |   Resources  |   Scheme Participants

Annual reports

2016-17 Annual Report cover2016-17 Annual Report (3.18MB)

2015-16 Annual Report 

2014-152014-15 Annual Report 

2013-142013-14 Annual Report (4.82MB)

2012-132012-13 Annual Report (3.13MB)

2011-122011-12 Annual Report (2.37MB)

2010-112010-11 Annual Report 

2009-102009-10 Annual Report 

Addendum to 2009-10 Annual Report

2008-092008-09 Annual Report 


2007-08 Annual Report 




Printed copies of the Annual Report

To order a printed copy of the Annual Report, please email or phone 1800 662 837.


The materials presented on this site are provided by the Energy and Water Ombudsman Queensland for information purposes only. Users should note that the electronic version of the annual report and the financial statements are not recognised as the official or authorised version. The electronic versions are provided solely on the basis that users will take responsibility for verifying their accuracy, completeness and currency. Although considerable resources are used to prepare and maintain the electronic versions, the Energy and Water Ombudsman Queensland accepts no liability for any loss or damage that may be incurred by any person acting in reliance on the electronic versions. The official copy of the annual report, as tabled in the Legislative Assembly of Queensland can be accessed from the Queensland Parliament's tabled papers website: