Got an issue with your electricity, gas or water provider?

We can help.

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Steps in the complaints process

  1. 1

    Contact your provider first

    Before we can get involved, you need to give your provider a chance to fix the problem.

  2. 2

    Complain to us

    If your provider doesn't fix the problem and it's something we can help with, you can send your complaint to us.

  3. 3

    We will investigate

    If it's a complaint we can help with, we will either refer the issue to a higher level within your provider or start an investigation.

  4. 4

    We'll find an outcome

    We'll work towards an outcome that's fair and reasonable for all. We are impartial and our services are free.

Latest news and articles

Ombudsman helps more than 6000 Queenslanders

More than 6000 Queenslanders contacted the state's Energy and Water Ombudsman last financial year.

Ombudsman gives 6,000 Queenslanders a fair go

Complaints about electricity and gas providers are on the rise according to the Energy and Water Ombudsman Queensland’s 2021-22 Annual Report, which was released today.

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Do you have a question for us?

We are here to help. Our services are fair, free and impartial.

How we have helped

When three friends moved into a share house, they thought their electricity was included in their rent. Unfortunately, this was not the case.

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EWOQ were very helpful and acted on my behalf to resolve the issue when the retailer was unresponsive.

Read more customer stories
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Information for support agencies and providers

Authority to act

How to give someone authority to speak to EWOQ on your behalf.

Support & assistance

Links to assistance and support for finance, legal and housing issues.

For community workers

Advice and resources to support people who work with vulnerable clients.