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We can help.
Published on 10 June 2026
Exempt sellers and embedded network operators need to prepare for new rules about billing and pricing. From 1 July 2026, many providers will need to give customers clearer information on their bills.
Published on 26 May 2026
A customer had their electricity disconnected due to not making payments on their account. Their child had a condition which required powered medical equipment at home. They contacted their provider on a Friday but were told it would take until Monday to get reconnected. Here's how we helped.
Published on 25 May 2026
Exempt sellers and embedded network operators will soon have new obligations to better support customers experiencing family violence.