The Energy and Water Ombudsman Queensland (EWOQ) is a free, fair and independent dispute resolution service for unresolved complaints with your electricity, gas or water supplier.

Announcements

  • 21 May 2020: An independent review is being conducted of EWOQ's scheme. The final report is due for delivery by 30 June. Read about the review.
  • 11 May 2020: Our latest customer satisfaction research results are in. Read the report.
  • 27 April 2020: We've released our new reconciliation action plan, which outlines our commitment towards reconciliation over the next 2 years. Read about the RAP..
  • 1 April 2020: If you're an energy or water customer affected by COVID-19, find out what assistance you might be eligible for.