Welcome to the Energy and Water Ombudsman Queensland

The Energy and Water Ombudsman Queensland (EWOQ) is a free, fair and independent dispute resolution service for unresolved complaints with your electricity, gas or water supplier.

Before you contact EWOQ with your complaint, you must first try to resolve the problem with your electricity, gas or water company.

Quick links

Contact details

1800 662 837 
 Fax: (07) 3087 9477   
             or online complaint form 

 PO Box 3640
 South Brisbane BC Qld 4101

 Visit our nearest office: 
 Brisbane - Level 16, 53 Albert Street 
 Cairns - Level 1, Cairns Corporate Tower 
               15 Lake Street
 Rockhampton - Level 2, 212 Quay Street

 Follow EWOQ on Twitter