Welcome to the Energy and Water Ombudsman Queensland

The Energy and Water Ombudsman Queensland (EWOQ) is a free, fair and independent dispute resolution service if you are unable to resolve a complaint with your electricity, gas or water supplier.

We are committed to providing an effective, efficient and confidential service for residential and small business energy customers across Queensland and water customers in south east Queensland.

With offices in Brisbane, Rockhampton and Cairns we can work directly with you and your supplier to investigate and resolve complaints.

Search our website for information about your rights and responsibilities as an energy and water consumer and what to do if you have a complaint.


Forbes Smith, Energy and Water Ombudsman

Brochures and fact sheets

    EWOQ brochures

EWOQ fact sheets

Contact details

1800 662 837 
 Fax: (07) 3087 9477   
             or online complaint form 

 PO Box 3640
 South Brisbane BC Qld 4101

 Visit our nearest office: 
 Brisbane - Level 16, 53 Albert Street 
 Cairns - Level 1, Cairns Corporate Tower 
               15 Lake Street
 Rockhampton - Level 2, 212 Quay Street

 Follow EWOQ on Twitter