The Energy and Water Ombudsman Queensland (EWOQ) is a free, fair and independent dispute resolution service for unresolved complaints with your electricity, gas or water supplier. Before you contact EWOQ with your complaint, you must first try to resolve the problem with your electricty, gas or water company.
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What is right to information

Right to Information (RTI) is the Queensland Government's approach to giving the community greater access to information. The RTI reforms aim to make more information available, provide equal access to information across all sectors of the community, and provide appropriate protection for individuals' privacy.

RTI gives you the right to access and amend information held by public sector agencies in Queensland, unless there is a good reason for it not to be provided. You have a right to access your personal information held by government under the Information Privacy Act 2009. You have a right to access personal and non-personal information held by government under the Right to Information Act 2009.

The Information Privacy legislation aims to regulate public sector handling of the personal information requested, collected, used and disclosed as part of its business functions.

The legislation defines personal information as information or as an opinion, including:

  • information or an opinion forming part of a database
  • whether true or not
  • whether recorded in a material form or not
  • about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion.

For more information about RTI, visit the Queensland Government Right to Information website.

For further information on Information Privacy, visit the Office of the Information Commissioner Queensland website.

Contact for right to information & information privacy

Right to Information & Information Privacy Coordinator
Energy and Water Ombudsman Queensland
PO Box 3640
South Brisbane BC  QLD  4101

Freecall: 1800 662 837
Fax: 07 3087 9477

Email: rti&