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Understanding your meter

Further information:

Meter identifiers

Each water meter has a serial number. Your meter number will also appear under the 'account details' section of your bill. The meter number on your bill should match the meter number on your water meter. If it does not match you should immediately contact your water retailer.


Where is your meter

Water meters are usually located on the nature strip outside your property; your water meter will be set in the ground in a box.

If you live in an apartment, unit or townhouse complex, it is likely that all of the meters are located in one central location. In some older unit blocks there might only be one meter for the property and the body corporate or landlord will determine how the usage is charged to residents.


Access to your meter

You must provide safe and clear access to your meter for maintenance, meter readings and connecting or disconnecting supply. If you live within a secure complex, your distributor will have access arrangements with the complex manager.

Avoid building gardens, fences or anything else close to your water meter. Ensure all grass, trees and shrubs are cut back if they are overhanging or impeding your water meter.


Are you being billed for your meter

You should always check that the meter number on your bill matches the meter number on your property. There is always a chance that information can become mixed up and you may be billed for an incorrect meter. If the numbers do not match, or any are missing, you should contact your retailer and provide the correct meter number.


How to read your meter

There are many types of water meters but all have a combination of black and red numbers and/or dials. Record all the black numbers and only the first three red numbers or dials. Numbers are read from left to right, while dials are read in a clockwise direction.


Calculating your usage

You can measure your water usage by calculating the difference between your ‘start read’ and the ‘end read’. For example, if you move into a property and the meter shows 18525 (the start read) and at the end of the billing period it shows 24976 (the end read), your water usage would be 6451 mega litres (24976 – 18525 = 6451).