The Energy and Water Ombudsman Queensland (EWOQ) is a free, fair and independent dispute resolution service for unresolved complaints with your electricity, gas or water supplier. Before you contact EWOQ with your complaint, you must first try to resolve the problem with your electricty, gas or water company.
Free call 1800 662 837 Complaints  |   Resources  |   Scheme Participants  |   Embedded Networks

Submissions

19 September 2019

We support the AEMC's proposal to regulate condition discounting via a rule change. Read more >>

30 May 2019

We support the ACCC's draft Guide to the Electricity Retail Code. Read more >>

22 May 2019

We support the Clean Energy Council and Ors application for authorisation of a New Energy Tech Consumer Code. Read more >>

11 March 2019

We support the AEMC Draft Report on Updating the Regulatory Framework for Embedded Networks in relation to updating consumer protections in the NERL and NERR. Read more >>

11 March 2019

We endorse the ­­­­­­­­­­­­­AEMC Draft Report - Updating the Regulatory Frameworks for Embedded Networks. Read more >>

4 March 2019

To better serve customers experiencing hardship, we endorse the contents of the AER - Draft Customer Hardship Policy Guideline Version 1. Read more >>

27 February 2019

We recognise that AEMC Rule Change – National Energy Retail Amendment (Bill Contents – Customers with Interval Meters) Rule 2019 is an important step in assisting customers to manage their energy usage and reconcile their bills. Read more >>

5 February 2019

We support any change which improves outcomes for customers and so we endorse the Draft Rule Determination - Meter Installation - Advanced Meter Communications. Read more>>

4 February 2019

With an increase in consumers adopting SAPS as an alternative to standard grid supply, we support the Commission's Review of Regulatory Frameworks for Stand-alone Power Systems. Read more>>

11 January 2019

We agree the Hardship Guideline Developed by the Australian Energy Regulator (AER) will strengthen protections for consumers in hardship by creating binding information conditions. Read more>>

5 December 2018

We endorse the contents of the Australian Energy Regulator's Issues Paper on Standardised Statements for use in customer hardship policies. Read more>>

25 October 2018

We support the Draft Rule Determination on the National Electricity Amendement (Metering Installation Timeframes) Rule 2018 and the National Energy Retail Amendment (Metering Installation Timeframes) Rule 2018. Read more>>

18 October 2018

We welcome measures to strengthen existing consumer protections and support the Australian Energy Market Commission's draft rule determination – Strengthening protections for customer in hardship. Read more>>

24 September 2018

We agree the AEMC’s new Draft Rule Determination – Estimated Meter Reads, strikes an appropriate balance between enhancing consumer protections and maintaining flexibility for retailers to design their own approach. Read more>>

12 July 2018

We contributed to the National Electricity Amendement (Metering Installation Timeframes) Rule 2018 and the National Energy Retail Amendment (Metering Installation Timeframes) Rule 2018 Consultation Paper. Read more>>

29 June 2018

Our feedback on the Consultation Paper on the National Energy Retail Amendment (Strengthening protections for customers in hardship) Rule 2018. Read more>>

15 June 2018

Our response to the Review of the Queensland Energy Legislation - Issues Paper. Read more>>

17 April 2018

Our response to the National Energy Retail Amendment (Preventing discounts on inflated energy rates) Rule 2018. Read more>>

28 March 2018

Our submission on the Queensland Competition Authority's Review of Guaranteed Service Levels to apply from 1 July 2020. Read more>>

21 March 2018

Our feedback on the Australian Energy Regulator's Benefit Change Notice Guidelines Issue Paper. Read more>>

12 March 2018

We welcome the Australian Energy Regulator's guidelines put forth in the Draft Retail Pricing Information Guidelines. Read more>>