The Energy and Water Ombudsman Queensland (EWOQ) is a free, fair and independent dispute resolution service for unresolved complaints with your electricity, gas or water supplier. Before you contact EWOQ with your complaint, you must first try to resolve the problem with your electricty, gas or water company.
Free call 1800 662 837 Complaints  |   Resources  |   Scheme Participants  |   Embedded Networks

Terms and Conditions of social media use

[Dowload PDF version - 93KB]

EWOQ’s participation in social media is intended to increase public awareness of EWOQ’s services and activities and to refer consumers to relevant information resources and assistance.

EWOQ’s social media accounts are monitored during business hours Monday to Friday, excepting public holidays. This account has been created to provide a platform for EWOQ to engage with energy and water consumers, as well as other stakeholders, who wish to make queries or comments or to discuss matters relevant to EWOQ’s jurisdiction. We endeavour to respond to queries by the close of the following business day.

Complaints to EWOQ cannot be submitted via social media. To lodge a complaint, please call 1800 662 837 or submit an online complaint at www.energywatercomplaints.com.au.


EWOQ reserves the right to monitor all replies to its tweets and posts. There are five simple rules for engaging with us on social media:

  1. Please do not publish comments on any ongoing EWOQ investigation.
  2. Please be respectful and consider other points of view when commenting. We cannot allow content or links to content that could be considered offensive, defamatory, obscene, threatening, or otherwise not appropriate for an audience of all ages.
  3. Please do not publish any of your own or anyone else’s personal information. While you may comment in specific terms about your own matter and in general terms about others’, you may not publish content that includes specific details of any other person’s issue or complaint.
  4. Please keep comments relevant to energy and water matters or the services EWOQ provides. Our social media profiles exist so that consumers and small businesses can discuss and learn about energy and water consumer issues.
  5. Please do not spam, troll or try to advertise on our feed. Multiple, duplicated or repetitive posts do not educate or facilitate constructive discussion and we reserve the right to reject or remove comments that are not in keeping with this policy.

Positive or negative, all feedback is helpful to us, but please ensure you observe the rules above in expressing your opinions. While we support lively, open discussion, we reserve the right to block any individual whose social media posts do not comply with our rules, or are otherwise deemed inappropriate.

We may choose to follow organisations or individuals that are relevant to EWOQ or the industries in which we operate. Being followed by EWOQ does not imply endorsement of any kind.

EWOQ will regularly archive this feed for the purpose of future analysis and to comply with public record capture requirements.

If you have any questions or concerns about the Terms and Conditions, please email us at info@ewoq.com.au.

Approval

Approved by the Energy and Water Ombudsman and effective from the date endorsed.

John Jones
Acting Energy and Water Ombudsman
Date 28 / 6 / 16