The Energy and Water Ombudsman Queensland (EWOQ) is a free, fair and independent dispute resolution service for unresolved complaints with your electricity, gas or water supplier. Before you contact EWOQ with your complaint, you must first try to resolve the problem with your electricty, gas or water company.
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Scheme membership enquiry

When applying for a retail authority through the Australian Energy Regulator, businesses are required to provide evidence of any membership or steps taken to obtain membership, of a recognised energy industry ombudsman scheme in the jurisdiction/s in which they intend to retail energy to small customers.

By completing the online enquiry form you will be provided with a letter indicating a preliminary assessment of your eligibility for membership of the Queensland Energy and Water Ombudsman scheme.



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