The Energy and Water Ombudsman Queensland (EWOQ) is a free, fair and independent dispute resolution service for unresolved complaints with your electricity, gas or water supplier. Before you contact EWOQ with your complaint, you must first try to resolve the problem with your electricty, gas or water company.
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Our finances

This section provides access to our budget guidelines, financial information and procurement information.

Budget guidelines

Information about the user-pays fees for scheme participants is released annually in our budget guidelines.

Financial information

Financial information is available in our annual reports.

Procurement procedures

EWOQ follows the State Procurement policy set by the Queensland Government where applicable to statutory authorities. Tender opportunities will be published to the Queensland Government eTendering website when they occur.