The Energy and Water Ombudsman Queensland (EWOQ) is a free, fair and independent dispute resolution service for unresolved complaints with your electricity, gas or water supplier. Before you contact EWOQ with your complaint, you must first try to resolve the problem with your electricty, gas or water company.
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Organisational structure

EWOQ has three teams who work under the leadership of the Energy and Water Ombudsman.

Assessment, Investigation and Resolution

  • Has three regional offices located in Brisbane, Rockhampton and Cairns.
  • Is responsible for the day-to-day dispute resolution and investigation of complaints and identifying systemic issues.
  • The South Queensland region encompasses the Gold Coast in the South, Gympie to the north, and west to the South Australian border.
  • The Central Queensland region covers the area north of Gympie to Mackay and west to the Northern Territory border.
  • The North Queensland region is north of Mackay (including the Torres Strait islands) to Mount Isa in the west.


Business Support

  • Provides the essential services vital for the day-to-day running of EWOQ, including finances, records management, information technology, human resource services and administration.
  • Provides training and professional development to staff.


Reporting, Policy and Research

  • Responsible for leading and coordinating research, analysis and strategic advice and development on complex policies and emerging issues.
  • Manages the development and implementation and analysis of internal and external surveys on behalf of EWOQ.
  • Incorporates marketing and communication.
  • Oversees the quality assurance process for EWOQ and the identification of potential systemic issues.