The Energy and Water Ombudsman Queensland (EWOQ) is a free, fair and independent dispute resolution service for unresolved complaints with your electricity, gas or water supplier. Before you contact EWOQ with your complaint, you must first try to resolve the problem with your electricty, gas or water company.
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Our Ombudsman

Jane Pires, Energy & Water Ombudsman

The Energy and Water Ombudsman administers the Energy and Water Ombudsman scheme in Queensland.

The Ombudsman provides a timely, effective, independent and just way of resolving disputes, and ensuring complaints are handled expeditiously.

The Ombudsman provides leadership and direction and contributes to improved service delivery in the energy and water sectors, fostering a culture of excellence, a commitment to customer service and providing all Queenslanders with equal access to the service.

The Ombudsman has full operational and functional oversight and monitors and drives organisational performance.

Jane Pires was appointed Ombudsman in December 2016 and brings with her more than 25 years’ experience in customer service and complaint management.

She has extensive senior executive experience in dispute resolution and served on the Board of the Society of Consumer Affairs Professionals Australia (SOCAP) for 10 years, including three years as President and five years as Vice President.

In 2012-13, Jane was also appointed Chair of the Standards Australia QR015 Committee responsible for reviewing the Guidelines for Complaint Handling in Organisations (AS ISO 10002).

With experience in mediation, conciliation and dispute resolution, Jane:

Read more about EWOQ’s organisational structure.