Water complaints

At a glance

There was a 10 per cent increase in water complaints overall in 2020-21, consisting of 22 per cent increase in refer backs, 18 per cent increase in investigations, and 19 per cent decrease in referral to higher level.

Key data

350 water complaints closed.

Closed water complaints by case type

  • Refer back 47%
  • Referral to higher level 19%
  • Investigation 33%

Water complaints by primary issue

  • Billing 68%
  • Land 8%
  • Customer service 7%
  • Provision 7%
  • Credit 5%

Closed water complaints by primary issue and case type

Number of closed water complaints for primary issues and case types.
Primary issue Refer back Refer to higher levelInvestigationTotal
Billing 113 36 90 239
Land 12 8 8 28
Customer service 6 11 6 23
Provision 10 10 6 23
Credit 10 3 3 16
Supply 4 2 4 10
Other 11 0 0 11
Total16667117350

View water complaints data

See Appendix 3

Click to open
Electricity data
Gas data

See the official copy of the 2020-21 annual report, as tabled in the Legislative Assembly of Queensland, on the Queensland Parliament's tabled papers website.