Gas complaints

At a glance

This year, we closed 194 gas complaints, including 43 investigations. Refer backs were the most common gas complaint type (49 per cent of complaints), while billing was the most common primary issue (54 per cent of complaints closed).

Key data

194 gas complaints

Closed gas complaints by case type

  • Refer back 49%
  • Referral to higher level 28%
  • Investigation 22%

Gas complaints by primary issue

  • Billing 54%
  • Provision 15%
  • Credit 14%

Closed gas complaints by primary issue and case type

Number of closed gas complaints for primary issues and case types.
Primary issue Refer back Refer to higher levelInvestigationTotal
Billing 40 37 27 104
Provision 21 7 2 30
Credit 14 6 8 28
Customer service 6 4 3 13
Supply 7 0 0 7
Transfer 1 1 3 5
Land 1 0 0 1
Marketing 1 0 0 1
Other 5 0 0 5
Total965543194

View gas complaints data

Turn to Appendix 3

Click to open
Electricity data
Water data

See the official copy of the 2020-21 annual report, as tabled in the Legislative Assembly of Queensland, on the Queensland Parliament's tabled papers website.