Highlights
6,064 cases closed
83% electricity
8% water
6% gas
Cases received and closed by year
Top 3 issues
- Billing 58%
- Credit 11%
- Provision 10%
Based on complaints (refer backs, referrals to a higher level and investigations).
Who contacted us?
- Residents 95%
- Small businesses 4%
- Government <1%
Monetary Outcomes
Negotiated a total of 1,505 outcomes worth $799,140* for customers
Top 5 monetary outcomes
| Monetary outcome | Number | Amount |
|---|---|---|
| 1. Billing | 296 | $248,608 |
| 2. Refund/EFT issued | 139 | $180,151 |
| 3. Goodwill gestures | 733 | $170,054 |
| 4. Debt waiver | 66 | $56,743 |
| 5. Fee waived | 73 | $54,060 |
See the official copy of the 2020-21 annual report, as tabled in the Legislative Assembly of Queensland, on the Queensland Parliament's tabled papers website.