Commitment: Our people
We are committed problem solvers, working together to improve our service and ourselves. Our values guide our motivations and our outcomes.
- We attract, develop and retain committed professional people who are motivated by our values.
- We will foster an empowered, agile, high performing and resilient team.
Measure of success | Achievements 2019-2020 |
Encourage and support our people to grow and develop by providing a safe, collaborative yet challenging environment. | - values and achievement-based performance development plans for all team members created and reviewed annually
- monthly one-on-one meetings undertaken focussing on performance
development and key learnings for each team member - delivered employee-led recognition and achievement program
- implemented business continuity plans
- transitioned 100% team members to work from home in response
to COVID-19
|
Embrace equality, diversity and inclusion; we understand different perspectives are essential for a fair and balanced work environment and scheme. | - recruitment practices supported equal employment opportunities
- completed the actions of the Reflect Reconciliation Action Plan, including reimagining our Indigenous artwork and updating privacy film and safety strips in our Brisbane office with elements of the artwork
- published an Innovate Reconciliation Action Plan and monitored progress towards its deliverables
- worked to foster an environment that supports and encourages learning and development
- supported awareness-raising campaigns for equality, diversity and inclusion through internal communication channels
- feedback provided through internal meetings and forums, and directly to the Ombudsman via a confidential email account
|
Invest in learning and development of our team while balancing output. | - 1.5% of salaries budget allocated for training and development
- hosted our biennial team conference, focussing on risk, resilience and innovation
- focussed on social and action learning to develop our team through project work, higher duties and networking opportunities
- continued to develop and deliver training to meet identified needs
as per performance and development plans - completed succession planning for all key roles
- prioritised in-house online learning and onboarding throughout the year
|
Focus on our agreed values and behaviours knowing each team member has committed to these. . | - values and behaviours agreed in annual performance development
and achievement plans - developed unwritten ground rules for the leadership group
- developed priority areas for action from our Working for Queensland
survey results
|
See the official copy of the 2019-20 annual report, as tabled in the Legislative Assembly of Queensland, on the Queensland Parliament's tabled papers website.
