Water

Water complaints

There were 318 water complaints closed in 2019-2020, which was a seven per cent decrease from last year. However, there was an eight per cent increase in investigations during this period. The most common primary issue was billing (64%).

Closed water complaints by primary issue and case type

Number of closed water complaints for primary issues and case types.
Primary issue	Refer back	Refer to higher level	Investigation	Total
Billing	84	47	73	204
Customer service	7	14	9	30
Land	10	6	5	21
Provision	8	8	4	20
Supply	10	4	5	19
Credit	9	4	3	16
Other	8	0	0	8
Total	136	83	99	318

2019-2020 closed complaints – water complaints by primary issue

Billing 64%
Customer service 9%
Land 7%

View water complaints data as a PDF

Click to open

Electricity data

Gas data

See the official copy of the 2019-20 annual report, as tabled in the Legislative Assembly of Queensland, on the Queensland Parliament's tabled papers website.