Gas
Gas complaints
This year, we closed 299 gas complaints, including 79 investigations. Refer backs were the most common gas case type (43 per cent of complaints), while billing was the most common primary issue (52 per cent of complaints).
Closed gas complaints by primary issue and case type
| Primary issue | Refer back | Refer to higher level | Investigation | Total |
|---|---|---|---|---|
| Billing | 47 | 52 | 56 | 155 |
| Provision | 41 | 13 | 5 | 59 |
| Credit | 15 | 10 | 8 | 33 |
| Customer service | 8 | 6 | 4 | 18 |
| Transfer | 0 | 5 | 5 | 10 |
| Supply | 7 | 1 | 0 | 8 |
| Land | 4 | 1 | 1 | 6 |
| Other | 7 | 0 | 0 | 7 |
| Marketing | 1 | 2 | 0 | 3 |
| Total | 130 | 90 | 79 | 299 |
Gas complaints by primary issue – 2019-2020 closed complaints
- Billing 52%
- Provision 20%
- Credit 11%
See the official copy of the 2019-20 annual report, as tabled in the Legislative Assembly of Queensland, on the Queensland Parliament's tabled papers website.