Electricity

Electricity complaints

There were 5370 electricity complaints closed in 2019-2020, which was 404 fewer than last year.

Refer backs were the most common electricity case type (35 per cent of complaints) for complaints in 2019-2020, followed by referral to higher level (33 per cent) and investigation (32 per cent). Billing was the most common primary issue (51 per cent of complaints). There has been a noticeable decrease in refer backs relating to billing issues – these comprised 16 per cent
of complaints closed in 2019-2020 (down from 21 per cent in 2018-2019).

Closed electricity complaints by primary issue and case type

Number of closed electricity complaints for each primary issue and case type.
Primary issue	Refer back	Refer to higher level	Investigation	Total
Billing	878	917	955	2,750
Credit	362	282	382	1,026
Provision	183	222	171	576
Customer service	158	237	93	488
Transfer	66	71	52	189
Supply	68	17	42	127
Land	27	20	15	62
Marketing	19	18	9	46
Other	106	0	0	106
Total	1,867	1,784	1,719	5,370

View electricity complaints data as a PDF

Click to open

Gas data

Water data

See the official copy of the 2019-20 annual report, as tabled in the Legislative Assembly of Queensland, on the Queensland Parliament's tabled papers website.