The Energy and Water Ombudsman Queensland (EWOQ) is a free, fair and independent dispute resolution service for unresolved complaints with your electricity, gas or water supplier. Before you contact EWOQ with your complaint, you must first try to resolve the problem with your electricty, gas or water company.
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10 business-day cooling-off period

The customer signed a contract with an energy provider on Thursday 15 November. Over the weekend, the customer's landlord told him that when the remaining three months on his lease were over he would not be able to renew the lease. The customer decided that the energy contract he signed was not ideal because, under its terms and conditions, moving house was regarded as a 'termination' and he would be charged a termination fee if he moved location within the contract period, even if he remained with the energy provider.

The customer rang the energy provider on Wednesday 27 November to cancel his contract. Because the customer signed the contract on 15 November, he was still within the 10 business-day cooling-off period which was due to end on Friday 30 November. The customer was told that he could cancel his contract without being charged a cancellation fee but he had to make his cancellation in writing.