The Energy and Water Ombudsman Queensland (EWOQ) is a free, fair and independent dispute resolution service for unresolved complaints with your electricity, gas or water supplier. Before you contact EWOQ with your complaint, you must first try to resolve the problem with your electricty, gas or water company.
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Information privacy plan

The Information Privacy Act 2009 (IP Act) regulates how public sector agencies and statutory bodies, such as Energy and Water Ombudsman Queensland (EWOQ), manage personal information and provide access and amendments rights to personal information held by them.

The information privacy plan outlines EWOQ’s obligations in relation to the collection, management, use, storage and disclosure of personal information held by EWOQ and applies to:

  • all EWOQ employees whether permanent, temporary or casual
  • work experience staff
  • any person or entity engaged by EWOQ to provide a service, information or advice, and
  • selection panel members involved in the recruitment of EWOQ staff.