The Energy and Water Ombudsman Queensland (EWOQ) is a free, fair and independent dispute resolution service for unresolved complaints with your electricity, gas or water supplier. Before you contact EWOQ with your complaint, you must first try to resolve the problem with your electricty, gas or water company.
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Independent review

2020 review of EWOQ scheme

The Energy and Water Ombudsman Queensland has engaged cameron. ralph. khoury to conduct an independent review of our scheme.

This review will help us understand how well we’re performing against the Benchmarks for industry-based customer dispute resolution.

The review will include:

  • broader stakeholder consultation
  • in-depth analysis of our processes, procedures, data and management oversight mechanisms
  • a review of a representative sample of recent disputes.

The Consultation issues paper published by cameron. ralph. khoury provides background to our review.

The final report is due to be delivered by 30 June 2020.

Read more about the independent review.

2014 review of EWOQ scheme

In August 2012, the Ombudsman recommended that the Advisory Council conduct an independent review in 2013.

The Council appointed independent reviewer, The Consultancy Bureau (TCB), to assess EWOQ’s  success in achieving the main purpose of the Energy and Water Ombudsman Act 2006.

TCB started the review in July 2013 and the Council approved the final report on 23 January 2014.