The Energy and Water Ombudsman Queensland (EWOQ) is a free, fair and independent dispute resolution service for unresolved complaints with your electricity, gas or water supplier. Before you contact EWOQ with your complaint, you must first try to resolve the problem with your electricty, gas or water company.
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Energy and water suppliers

Further information:

To ensure energy and water suppliers operating in Queensland abide by relevant legislation, regulation and codes, and act in a manner which recognises the rights of all customers, all licensed energy suppliers in Queensland and water distributor-retailers in south east Queensland who supply small customers* with electricity, gas or water (listed below) must become members of the EWOQ scheme. This means that EWOQ can assist with unresolved customer complaints about these energy and water companies.

Local councils will continue to supply water for customers outside of south east Queensland.

Energy retailers

Energy retailers are the companies that bill consumers for their energy use. Types of issues you might want to contact your energy retailer about could include: payment, account and contract issues; disconnection; and conduct of their telemarketers/door-to-door sellers. Below is a list of licenced electricity/gas retailers in Queensland (not all of these retailers may sell electricity or gas in your area).

The electricity retailers in Queensland which are members of the EWOQ Scheme are:

1st Energy Pty Ltd
www.1stenergy.com.au (External website)
1300 426 594

AGL
www.agl.com.au (External website)
13 12 45

Alinta Energy
www.alintaenergy.com.au (External website)
13 13 25

Click Energy
www.clickenergy.com.au (External website)
1800 775 929

Diamond Energy
www.diamondenergy.com.au (External website)
1300 838 009

Discover Energy
www.discoverenergy.com.au (External website)
3209 4940

Dodo Power & Gas
www.dodo.com.au (External website)
13 36 36

EnergyAustralia
www.energyaustralia.com.au (External website)
13 34 66

EnergyLocals
www.energylocals.com.au (External website)
1300 693 637

Ergon Energy (regional Queensland)
www.ergon.com.au (External website)
13 10 46

ERM Power Retail
www.ermpower.com.au (External website)
13 23 76

Locality Planning Energy
www.localityenergy.com.au (External website)
1800 040 168

Lumo Energy
www.lumoenergy.com.au (External website)
1300 115 866

Mojo Power Pty Ltd
http://www.mojopower.com.au (External website)
1300 019 649

Momentum Energy
www.momentumenergy.com.au (External website)
1300 662 778

Next Business Energy
www.nextbusinessenergy.com.au (External website)
1300 466 398

Origin Energy
www.originenergy.com.au (External website)
Residential: 13 24 61
Small business: 13 24 63

People Energy Pty Ltd
www.peopleenergy.com.au (External website)
1300 788 970

Powerdirect
www.powerdirect.com.au (External website)
1300 307 966

Powershop Australia Pty Ltd
www.powershop.com.au (External website)
1800 462 668

Qenergy
www.qenergy.com.au (External website)
1300 448 535

ReAmped Energy Pty Ltd
www.reampedenergy.com.au (External website)
1800 326 733

Red Energy
www.redenergy.com.au (External website)
13 18 06

Sanctuary Energy
www.sanctuaryenergy.com.au (External website)
1800 109 099

Simply Energy
www.simplyenergy.com.au (External website)
13 88 08

Gas retailers

The gas retailers in Queensland which are members of the EWOQ Scheme are:

AGL
www.agl.com.au (External website)
Residential: 1300 309 132
Small business: 13 38 35

Maranoa Regional Council**
www.maranoa.qld.gov.au (External website)
1300 007 662

Origin Energy
www.originenergy.com.au (External website)
Residential: 13 24 61
Small business: 13 24 63

Red Energy (from 1 July 2018)
www.redenergy.com.au (External website)
131 806

Western Downs Regional Council**
www.wdrc.qld.gov.au (External website)
1300 728 500

 

Energy distributors

Energy distributors are the companies that own the pipelines and supply electricity and/or gas to all Queensland energy consumers. Types of issues you might want to contact your energy distributor about could include: loss of power; damages to property and equipment; and issues with vegetation (eg. maintenance of trees around powerlines).

The electricity distributors in Queensland which are members of the EWOQ Scheme are:

ENERGEX (south-east Queensland)
www.energex.com.au (External website)
13 12 53

Ergon Energy (regional Queensland)
www.ergon.com.au (External website)
13 10 46

Essential Energy (previously Country Energy)
www.essentialenergy.com.au (External website)
13 23 91

Gas distributors

The gas distributors in Queensland which are members of the EWOQ Scheme are:

Allgas Energy
www.apa.com.au (External website)
1300 001 001

Australian Gas Networks Limited
www.australiangasnetworks.com.au (External website)
1800 007 427

Maranoa Regional Council**
www.maranoa.qld.gov.au (External website)
1300 007 662

Western Downs Regional Council**
www.wdrc.qld.gov.au (External website)
1300 728 500

Water distributor-retailers

Water distributor-retailers provide water and wastewater services to customers in south east Queensland. Types of issues you may want to contact your water distributor-retailer about could include: billing, customer service, connections, meters, sewerage spills and blockages, and distributor-retailer actions which may impact on your property.

The water distributor-retailers in south east Queensland which are members of the EWOQ scheme are:

Gold Coast City Council
www.goldcoast.qld.gov.au (External website)
1300 000 928

Logan City Council
www.logan.qld.gov.au (External website)
07 3412 5494

Redland City Council
www.redland.qld.gov.au (External website)
1300 015 561

Queensland Urban Utilities
www.urbanutilities.com.au (External website)
13 26 57

Unitywater
www.unitywater.com (External website)
(07) 5431 8333

*A small customer is one whose electricity consumption is under 100 megawatt hours per year, gas consumption under one terajoule per year, and all residential customers and any other customers in south east Queensland whose water consumption is under 100 kilolitres per year.

**Western Downs and Maranoa Regional Councils each hold a retailer authority that permits them to retail natural gas to customers within their distribution network area. Customers within these areas are currently excluded from retail competition and must contact their area retailer to arrange a natural gas supply.