The Energy and Water Ombudsman Queensland (EWOQ) is a free, fair and independent dispute resolution service for unresolved complaints with your electricity, gas or water supplier. Before you contact EWOQ with your complaint, you must first try to resolve the problem with your electricty, gas or water company.
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Corporate documents

Budget Guidelines 2019-2020

Information about the user-pays fees for scheme participants.

Corporate Governance Framework

This refers to the processes by which the scheme is directed, controlled and held to account. It encompasses authority, accountability, stewardship, leadership, direction and control exercised throughout the scheme.

Charter of Service

The Charter of Service provides a simple overview of the scheme. For more specific or detailed information on the legislation and jurisdictional powers and responsibilities of EWOQ, refer to the Energy and Water Ombudsman Act 2006.

Strategic Plan 2019-2023

A four-year view of our organisation and key priorities.

Gifts and benefits register

This register shows all gifts and benefits that have been given and received by the Energy and Water Ombudsman and employees of the Energy and Water Ombudsman Queensland. This may include multiple gifts or benefits, where their total value exceeds $150 in a financial year. This register is updated each quarter.


Our policies, charters and procedures for delivering our functions and responsibilities. Some EWOQ policies are exempted from access or otherwise limited under the Right to Information Act because they contain sensitive operational information which is not in the public interest to release.