The Energy and Water Ombudsman Queensland (EWOQ) is a free, fair and independent dispute resolution service for unresolved complaints with your electricity, gas or water supplier. Before you contact EWOQ with your complaint, you must first try to resolve the problem with your electricty, gas or water company.
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Complaints statistics 2019-20

Total cases received per month 2019-20

 

Month  Total Cases
July 2019 737
August 2019  
September 2019  
October 2019  
November 2019  
December 2019  
January 2020  
February 2020  
March 2020  
April 2020  
May 2020  
June 2020  
Total  

 


Total cases closed - FYTD at 31 July 2019

Case issue Description Total
Billing High/disputed bills, delays, errors, estimated accounts, fees & charges, rebates/concessions, tariff, meters, refunds etc 269
Credit Payment difficulties, disconnection, bad debt etc. 115
Customer service Failure to inform/respond, incorrect advice, poor attitude/service, privacy issues etc 56
Land Impact of network assets, maintenance, vegetation management etc. 5
Marketing Conduct of energy marketers, misleading information, pressure, non-account holder signed up etc. 6
Provision Problems with new or existing energy connections etc.  65
Supply Quality of energy supply, damage/loss, outage etc. 22
Transfer Error in billing/transfer of account due to switching retailers, contract terms, delay in transfer, site ownership etc. 19
Other Customer issues that do not fall into the above categories 9
Referral Customer is referred to other organisation 90
General enquiry General enquiries for information 81
Total cases   737

Note: All case issues other than 'Referrals' and 'General enquiries' include a combination of 'Referral to Higher Levels', 'Refer back to suppliers', and 'Investigations'.

 

Total cases closed per month 2019-20

Month Total Cases
July 2019 737
August 2019  
September 2019  
October 2019  
November 2019  
December 2019  
January 2020  
February 2020  
March 2020  
April 2020  
May 2020  
June 2020  
Total cases  

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