The Energy and Water Ombudsman Queensland (EWOQ) is a free, fair and independent dispute resolution service for unresolved complaints with your electricity, gas or water supplier. Before you contact EWOQ with your complaint, you must first try to resolve the problem with your electricty, gas or water company.
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Complaints statistics 2018-19

Total cases received per month 2018-19

Month  Total Cases
July 2018 820
August 2018 814
September 2018 734
October 2018 779
November 2018 728
December 2018  
January 2019  
February 2019  
March 2019  
April 2019  
May 2019  
June 2019  
Total 3875

 

Total cases closed - FYTD at 30 November 2018

Case issue Description Total

Billing

High/disputed bills, delays, errors, estimated accounts, fees & charges, rebates/concessions, tariff, meters, refunds etc. 1427

Credit

Payment difficulties, disconnection, bad debt etc. 493
Customer service Failure to inform/respond, incorrect advice, poor attitude/service, privacy issues etc. 258
Land Impact of network assets, maintenance, vegetation management etc. 27
Marketing Conduct of energy marketers, misleading information, pressure, non-account holder signed up etc. 27
Provision Problems with new or existing energy connections etc. 331
Supply Quality of energy supply, damage/loss, outage etc. 57
Transfer Error in billing/transfer of account due to switching retailers, contract terms, delay in transfer, site ownership etc. 193
Other Customer issues that do not fall into the above categories 58
Referral Customer is referred to other organisation 517
General enquiry General enquiries for information 499
Total cases   3890

8Note: All case issues other than 'Referrals' and 'General enquiries' include a combination of 'Referral to Higher Levels', 'Refer back to suppliers', and 'Investigations'.

 

Total cases closed per month 2018-19

Month Total Cases
July 2018 835
August 2018 802
September 2018 756
October 2018 775
November 2018 722
December 2018  
January 2019  
February 2019  
March 2019  
April 2019  
May 2019  
June 2019  
Total cases 3890

See complaints statistics graphs