Complaint statistics 2018-19
Total cases received per month 2018-19
| Month | Total Cases |
| July 2018 | 820 |
| August 2018 | 814 |
| September 2018 | 734 |
| October 2018 | 779 |
| November 2018 | 728 |
| December 2018 | 475 |
| January 2019 | 730 |
| February 2019 | 701 |
| March 2019 | 722 |
| April 2019 | 654 |
| May 2019 | 762 |
| June 2019 | 673 |
| Total | 8,591 |
Total cases closed - FYTD at 30 June 2019
| Case issue | Description | Total |
|
Billing |
High/disputed bills, delays, errors, estimated accounts, fees & charges, rebates/concessions, tariff, meters, refunds etc. | 3,232 |
|
Credit |
Payment difficulties, disconnection, bad debt etc. | 1,130 |
| Customer service | Failure to inform/respond, incorrect advice, poor attitude/service, privacy issues etc. | 639 |
| Land | Impact of network assets, maintenance, vegetation management etc. | 86 |
| Marketing | Conduct of energy marketers, misleading information, pressure, non-account holder signed up etc. | 52 |
| Provision | Problems with new or existing energy connections etc. | 732 |
| Supply | Quality of energy supply, damage/loss, outage etc. | 151 |
| Transfer | Error in billing/transfer of account due to switching retailers, contract terms, delay in transfer, site ownership etc. | 344 |
| Other | Customer issues that do not fall into the above categories | 142 |
| Referral | Customer is referred to other organisation | 1,057 |
| General enquiry | General enquiries for information | 994 |
| Total cases | 8,559 |
Note: All case issues other than 'Referrals' and 'General enquiries' include a combination of 'Referral to Higher Levels', 'Refer back to suppliers', and 'Investigations'.
Total cases closed per month 2018-19
| Month | Total Cases |
| July 2018 | 835 |
| August 2018 | 802 |
| September 2018 | 756 |
| October 2018 | 775 |
| November 2018 | 722 |
| December 2018 | 535 |
| January 2019 | 681 |
| February 2019 | 659 |
| March 2019 | 697 |
| April 2019 | 628 |
| May 2019 | 732 |
| June 2019 | 737 |
| Total cases | 8,559 |
