The Energy and Water Ombudsman Queensland (EWOQ) is a free, fair and independent dispute resolution service for unresolved complaints with your electricity, gas or water supplier. Before you contact EWOQ with your complaint, you must first try to resolve the problem with your electricty, gas or water company.
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Brochures

Further information:

We have a range of brochures and posters which provide information on common complaint.

 

Our Indigenous brochure outlines what steps you need to take if you're having a problem with your electricity, gas or water, and what support is available.

(PDF, 223KB)

 

Helping someone with their energy or water problems? Our Essentials for Community Workers brochure covers hardship, disconnection and default listings.

(PDF, 201KB)

 

Needing assistance with your energy, water or gas company? Our Let's Talk brochure covers all the services we can assist you with.

(PDF)

 

Are you facing disconnection? Take a look at our Facing Disconnection Let's Talk brochure to find out how we can assist. 

(PDF)

 

Want to know who we are and what we can do for you? Our Folding Pocket can fit in your wallet or sit on your fridge to remind you of our services. 

(PDF)