The Energy and Water Ombudsman Queensland (EWOQ) is a free, fair and independent dispute resolution service for unresolved complaints with your electricity, gas or water supplier. Before you contact EWOQ with your complaint, you must first try to resolve the problem with your electricty, gas or water company.
Free call 1800 662 837 Complaints  |   Resources  |   Scheme Participants  |   Embedded Networks


Further information:

We have a range of brochures and posters which provide information on common complaint.


Our Indigenous brochure outlines what steps you need to take if you're having a problem with your electricity, gas or water, and what support is available.

(PDF, 223KB)


Helping someone with their energy or water problems? Our Essentials for Community Workers brochure covers hardship, disconnection and default listings.

(PDF, 201KB)