The Energy and Water Ombudsman Queensland (EWOQ) is a free, fair and independent dispute resolution service for unresolved complaints with your electricity, gas or water supplier. Before you contact EWOQ with your complaint, you must first try to resolve the problem with your electricty, gas or water company.
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Benefits and working conditions

At Energy and Water Ombudsman (EWOQ), team members have access to many benefits that provide excellent conditions, flexibility and opportunity.

This includes:

  • flexible working options
  • competitive salary and benefits
  • generous leave entitlements
  • career progression opportunities
  • the chance to make a difference to Queensland people and communities.

Our goal is to create a work environment that combines a healthy culture with safe workplace practices.

We acknowledge the high professional standard of our team members, and support each person to reach their full potential while balancing work and life commitments.

Salary and benefits

In terms of salary and benefits, we offer:

  • a competitive salary structure
  • 4 weeks of annual leave with leave loading for our Brisbane and Rockhampton teams
  • 5 weeks of annual leave with leave loading for our Cairns team
  • 2 weeks of sick leave per year
  • long service leave after 7 years
  • other leave options for carers, emergencies, critical incidents and disasters
  • maternity and parental leave
  • flexible working hours and conditions
  • up to 12.75% employer-subsidised superannuation
  • salary packaging options
  • potential recognition of prior service (long service and sick leave entitlements) from previous government or educational institutions.

Public sector employee working conditions, including pay and entitlements, are governed by legislation, awards, agreements, directives, policies and guidelines. For more information, see the Public Service Commission website.

Other benefits and conditions

As well as the above salary and benefits, EWOQ team members have access to:

  • an induction program, including mandatory training
  • professional development and learning opportunities, including study and research assistance
  • career development through transfer and secondment
  • a safe and healthy work environment, including employee support and a wellbeing program
  • an achievement and recognition program.

Flexibility and work–life balance

We fully support work–life balance. At EWOQ, almost 70% of our workforce takes advantage of flexible working options, such as part-time, flexible start times, telecommuting and more.

We support and encourage applicants seeking flexible work options.

Community engagement opportunites

EWOQ is an organisation that promotes innovation, development and leadership.

Our Leadership Team and Executive Management Group both support team members to make a real difference to Queensland communities in their roles.

As part of our strong community engagement focus, we attend events across Queensland communities.

Diverse workforce

We are an equal employment opportunity employer, and respect and support diversity and equity in the workplace. We aim to employ a workforce that reflects the communities we serve.

Therefore, we work with our team members continuously to ensure they interact respectfully and competently with people from all cultural backgrounds.

We encourage all people to apply for vacancies at the Energy and Water Ombudsman Queensland.

Selection for employment at EWOQ is based on:

  • skills
  • knowledge and abilities
  • specific requirements of the role.

If you have any reasonable adjustment requirements, discuss these with the contact person listed in your position description before your interview. We consider any requests that we can meet reasonably.

Professional development

We offer learning and professional development opportunities for all team members, including:

  • in-house training and awareness
  • professional networks
  • mentoring
  • practical and on-the-job training
  • cross-team projects.

Employee Assistance Service

We support our team members through more difficult times, such as grief, depression or domestic violence.

We provide access to free, professional counselling to help you work through these or other problems that can affect your personal and/or work life.

This service is also available to immediate family members.

Achievement and recognition programs

We value the efforts of our teams and focus strongly on acknowledging and rewarding team members.

We have created a positive workplace culture that celebrates and showcases outstanding contributions by individuals and teams.