The Energy and Water Ombudsman Queensland (EWOQ) is a free, fair and independent dispute resolution service for unresolved complaints with your electricity, gas or water supplier. Before you contact EWOQ with your complaint, you must first try to resolve the problem with your electricty, gas or water company.
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Submit a complaint

Further information:

If you have experienced a problem with your energy or water company, there are a number of complaint agencies who can assist you. Please use our Energy + Water Complaints Wizard to ensure the Energy and Water Ombudsman Queensland is the appropriate agency to assist or for details of who to contact with your complaint.

To make a complaint to the Energy and Water Ombudsman Queensland you must have first tried to resolve the problem with your energy or water company.

By completing this form, you are providing personal information such as name and contact details. This information will be used for the purposes of contacting you so as to respond to your inquiry. Your personal information is handled in accordance with the Information Privacy Act 2009. If you would like more information, please refer to our Privacy and Disclaimer notice.

Required form fields are marked in red.

Your Details

Account details

Your Complaint

Brief outline of complaint

Outcome of initial contact with energy or water company

What would you like to achieve from raising your complaint with EWOQ?

Referral to Higher Level (RHL)

The RHL process gives you the option to escalate routine problems to a higher level within the energy or water company before beginning an official investigation with EWOQ. If you choose this option, EWOQ will contact a higher-level contact within the energy or water company concerned. The higher level contact must then make contact with you within five business days, be it by telephone or in writing. If the problem remains unresolved, contact EWOQ to begin an investigation.

Would you prefer to refer your complaint to a higher level before beginning an investigation with EWOQ?

Declaration

I agree that the information I have provided may, if necessary, be revealed to the energy or water company in correspondence or investigations concerning this complaint, or referred to another authority for their appropriate action should the matter fall outside EWOQ's jurisdiction (we will endeavour to inform you that this has occurred).

Are you prepared to be contacted in future by EWOQ, or contractors representing EWOQ, for customer satisfaction or other research that can help us improve our service?



Please note: All calls to or from EWOQ may be monitored or recorded. Please advise the operator if you do not wish for this to happen.