The Energy and Water Ombudsman Queensland (EWOQ) is a free, fair and independent dispute resolution service for unresolved complaints with your electricity, gas or water supplier. Before you contact EWOQ with your complaint, you must first try to resolve the problem with your electricty, gas or water company.
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How to make an RTI application

To access Energy and Water Ombudsman Queensland information that is not available through the Administrative Access Scheme, Publication Scheme, Disclosure log or the website, you will need to make a formal application under the Right to Information Act 2009 or the Information Privacy Act 2009 (if it relates to your personal information).

You can submit a Right to Information or Information Privacy application directly to the Energy and Water Ombudsman Queensland using the Right to Information and Information Privacy Access Application form (PDF 104KB).

Your application must:

  • be in writing on the approved form
  • provide an address where notification of the decision can be sent
  • provide sufficient information to identify the documents requested
  • be addressed to the Right to Information & Information Privacy Coordinator.

Completed applications should be forwarded by post or fax to:

Right to Information & Information Privacy Coordinator
Energy and Water Ombudsman Queensland
PO Box 3640
South Brisbane BC  Qld  4101
Fax: 07 3087 9477
Email:  rti&ip@ewoq.com.au

 

How much does it cost?

Under the Right to Information Act, the fee for an application is $48. This fee cannot be waived. We may charge processing charges for retrieving and searching for documents, and undertaking work to help make a decision about an application. We may also charge access charges for providing the documents.

The processing charges for a Right to Information application are:

  • If less than 5 hours is spent on processing the application – nil
  • If more than 5 hours is spent processing the application - $7.45 per 15 minutes or part thereof.

If the agency spends more than 5 hours processing an application, the processing charge applies to every hour. So, if processing takes 6 hours, there is no ‘free’ 5 hour period.

Please contact the Right to Information & Information Privacy Coordinator prior to forwarding any payment.

 

How long does it take?

Under the Right to Information Act 2009 and Information Privacy Act 2009, EWOQ has 25 business days to make a decision. If we need to consult with a third party, we have 10 extra business days. There are other situations that can extend the time, but EWOQ will keep you informed if this happens.

 

What to do if you are not satisfied

If you are not satisfied with the information you have received under the RTI application, you may request a review of a Right to Information and Information Privacy decision. Please contact us for further information.