The Energy and Water Ombudsman Queensland (EWOQ) is a free, fair and independent dispute resolution service for unresolved complaints with your electricity, gas or water supplier. Before you contact EWOQ with your complaint, you must first try to resolve the problem with your electricty, gas or water company.
Free call 1800 OMBUDS (1800 662 837) Complaints  |   Resources  |   Scheme Participants

How to access information

How to access information

Information about the Energy and Water Ombudsman Queensland services and business operations may be accessed through the following avenues:

  • Publication scheme - categorised information that is routinely published by the Energy and Water Ombudsman Queensland.
  • Disclosure log - a list of non-personal information that is considered to be of significant interest to the wider public that has been released in response to Right to Information access requests.
  • Administrative Access Scheme - an easier and quicker process than the formal Right to Information or Information Privacy application process.

If you can't find the information you are looking for, contact the Right to Information & Information Privacy Coordinator who will determine if the information can be released through our Administrative Access Scheme or if you will need to make a formal RTI application.