The Energy and Water Ombudsman Queensland (EWOQ) is a free, fair and independent dispute resolution service for unresolved complaints with your electricity, gas or water supplier. Before you contact EWOQ with your complaint, you must first try to resolve the problem with your electricty, gas or water company.
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Case Studies

Further information:

Here you can read real case examples of complaints received by EWOQ.

These cases highlight some common issues experienced by consumers and show how they were resolved. Many of them also demonstrate complaint handling processes as well as the responsibilities of suppliers and customers.

Case studies by subject

Electricity

Electricity

Gas

Gas

Water

Water

Case studies by issue

Transfer

Account transfer

Billing

Billing error & charges

Customer service

Customer service

Credit

Debt & credit rating

Disconnection

Disconnection & restriction

Estimated bills

Estimated bills

High bills

High bills

Land

Land & assets

Marketing

Marketing

Payment difficulties

Payment difficulties

Provision

Provision

Supply

Supply