Our publication scheme describes and categorises the information routinely available from Energy and Water Ombudsman Queensland. It has been developed to give the community greater access to information.
Information listed in our publication scheme is available free of charge from our website. You will be advised in advance of any charges that may be payable if your request is for a large volume of material.
Information is grouped and accessible through seven classes:
Who we are, what we do
Services we offer
What our priorities are and how we are doing
How we make decisions, including reviews, decision making processes, guidelines and standards
Our policies and procedures
Lists and registers we maintain
How to make a complaint about the publication scheme
We value your comments and any feedback you provide will be used to make improvements to our publication scheme.
Individuals wishing to make a complaint about the information available on the publication scheme can do so by writing to the Energy and Water Ombudsman Queensland as follows:
Right to Information & Information Privacy Coordinator
Energy and Water Ombudsman Queensland
PO Box 3640
South Brisbane BC Qld 4101
Fax: 07 3006 2670