How to access information

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Information about the Energy and Water Ombudsman Queensland services and business operations is provided in many of our corporate documents, which are available through our publication scheme.

Where this information is available online, you can access the information by:

  • browsing the classes of information shown above
  • searching for the information using this site's search engine.

Where the information is not available online, you can request the information by contacting us.

The Administrative Access Scheme is an easier and quicker process than the formal Right to Information (RTI) or Information Privacy (Privacy) application process. Find out more here.

Under the RTI Act and IP Act you can request a copy of a document, a part of a document or an extract from a document. If you wish to access information that is not publicly available, you may need to submit a Right to Information and Information Privacy Access Application.

To find more about how we are improving access to our information, see the Right to Information section of this website.

For further information contact
Right to Information & Information Privacy Coordinator
Energy and Water Ombudsman Queensland
PO Box 3640
South Brisbane BC  Qld  4101
Freecall: 1800 662 837
Fax: 07 3006 2670
Email: RTI@ewoq.com.au

Make a Complaint

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Contact details

 
 Freecall:
1800 662 837 
 Fax: (07) 3227 7068   
 Email: 
complaints@ewoq.com.au  
             or online complaint form 

 PO Box 3640
 South Brisbane BC Qld 4101

 Visit our nearest office: 
 Brisbane - Level 9, 179 North Quay 
 Cairns - Level 1, Cairns Corporate Tower 15
                Lake Street
 Rockhampton - Level 2, 212 Quay Street

Brochures and fact sheets

  
    EWOQ brochures

   
EWOQ fact sheets