Contracts - transferring to a new contract

Once you decide to switch to another energy retailer, your energy distributor and retailer are responsible for making sure the customer transfer happens. You don't need to do anything. Usually the transfer will occur from the date of the next scheduled meter read.

Will there be an interruption to my power supply?

You won't be disconnected then reconnected if you change energy retailer. The customer transfer will occur once a final meter reading is done, a final account issued and your old account is closed. Your new retailer will set up a new account, and bill you from the date of your final meter reading - all without any interruption to your electricity supply.

What is a NMI?

A National Metering Identifier or NMI is the unique 11-digit number on each connection point, or meter in your home or business. This number is required as the identifier for your electricity connection and will appear on your electricity bill. If you change retailers, they will need your NMI to assist with the transfer of responsibility for your electricity account.

Will I need a new electricity meter?

No. You won't have to install a new electricity meter if you change retailers.
ENERGEX (external website) and Ergon Energy (external website) will still own the distribution networks, which include the customers' electricity meters.

Who reads the meter?

The network distribution businesses
ENERGEX (external website) and Ergon Energy (external website) will continue to read your electricity meter, no matter who your retailer is. Your meter reading will be passed on to your retailer for billing.

Will I have to install a new gas meter if I change retailers?

No.

What's a MIRN?

A meter installation reference number or MIRN is a unique number on each gas meter connected to your home or business. This number is required as the identifier for your gas connection and will appear on your gas bill. If you change retailers, they will need your MIRN to assist with the transfer of responsibility for your gas account.

Who will read my gas meter?

Your reticulated gas distributor will read your gas meter. Your meter reading will then be used by your retailer for billing.

Moving house or business premises

If you are in south-east Queensland, and you move house or business premises, the choice of retailer is up to you. Whichever retailer you choose will arrange your connection for you.

In regional Queensland, you might only be able to get your electricity supply from Ergon Energy (external website) - depending on whether other retailers are seeking customers in your area. You will need to check whether the house or premises is currently being supplied by Ergon Energy (external website).

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