Opening and closing accounts
It is your responsibility to tell your energy supplier when you move into or out of a property. Usually, you need to give your energy supplier at least three days notice. See accounts and bills for more information.
Water accounts in south east Queensland are established when you purchase a property and the title is transferred.
Download our fact sheet for more information.
Paying on time
It is your responsibility to pay your bills on time, or you may face disconnection. Water cannot be disconnected for health reasons; instead water flow is severely restricted.
It you are facing disconnection/restriction and cannot pay your bill, contact your supplier immediately so you can try to establish a payment plan and avoid disconnection/restriction. If you wait until you have been disconnected/restricted you will probably have to pay a reconnection fee, a security desposit and your bill before supply is restored.
Download our fact sheet for more information.
Following contract terms and conditions
If you sign an energy contract, you are bound to its terms and conditions. A contract is a legally binding agreement so it makes sense to take the time to read it carefully, especially the fine print, and ensure you understand what you're signing up to. See contracts or download our fact sheet for more information.
Access to your meter
You must provide clear access to your energy and water meter. If you cannot provide access to your meter (due to a locked box, dog or other obstruction) your supplier may have to estimate your bill. This means they could under or over estimate your bill.
If your bill is under estimated, you could be sent a high 'catch up' bill once an accurate meter reading is taken. If your bill is overestimated, you will have to pay a high bill for more energy or water than you actually used until an accurate meter reading is taken.
To avoid this, you should contact your supplier to make other arrangements (eg. reading the meter youself). However, your energy or water supplier must use best endeavours to read your meter at least once a year.
Download our fact sheet to find out more about meters.