Sometimes mistakes occur and you may be wrongfully disconnected. If this happens, you may be entitled to a Guaranteed Service Level (GSL) payment if your energy supplier wrongfully disconnected you when:
- it was not entitled to do so under legislation or a contract
- it failed to comply with the procedures required for disconnection
- the wrong premise was disconnected
- your retailer did not give you a disconnection warning.
The rebate should automatically be applied to your account. If not, you can lodge a claim with your energy supplier. If your claim is rejected, and you believe you're entitled to it, you can contact us for assistance. We may be able to help.