We can assist you with unresolved complaints about:
We cannot investigate complaints about:
- your energy or water supplier if you have not tried to resolve the matter with them first
- the fixing of prices or tariffs
- a customer contribution to the cost of capital works
- home suite products such as air conditioners, hot water systems and home electrician services offered by electricity retailers
- on-selling of energy or water to tenants in caravan parks, retirement villages and other multi-tenanted dwellings
- bottled LPG (liquefied petroleum gas)
- electricity consumption over 100 megawatt hours a year
- gas consumption over one terajoule a year
- water consumption over 100 kilolitres for small businesses
- water issues outside the service areas of Allconnex Water, Queensland Urban Utilities or Unitywater
- metered standpipes, raw water supplies, tradewaste, storm-water harvesting or stand-alone recycled water
- matters that are trivial, frivolous or vexatious in the opinion of the Energy and Water Ombudsman
- decisions that have already been made by the Energy and Water Ombudsman or a legal proceeding
- matters that are within the exclusive function of the energy regulator or the Queensland Competition Authority (External website).
We cannot provide legal advice.