It's easy to make a complaint to Energy and Water Ombudsman Queensland (EWOQ).
Simply fill out the complaint form below and submit it to us. One of our investigation officers will contact you to discuss your complaint.
We can assist all energy customers in Queensland and water customers in south east Queensland.
Under the Privacy Act 1988 (Commonwealth), we are only allowed to assist the actual account holder, unless permission, either written or verbal, has been given to act on someone else's behalf. Your personal information will not be disclosed to any third party without your prior consent or unless authorised or required by law under the Information Privacy Act 2009. If you would like more information, please refer to our Privacy and Disclaimer notice.