Case issue
|
Description |
Total
|
| Billing |
High/disputed bills, delays, errors, estimated accounts, fees &
charges,
rebates/concessions, tariff, meters, refunds etc. |
4,408 |
| Credit |
Payment difficulties, disconnection, bad debt etc. |
1,007 |
Customer
service |
Failure to inform/respons, incorrect advice, poor attitude/service,
privacy issues etc. |
1,287 |
| Land |
Impact of network assets, maintenance, vegetation management
etc. |
46
|
| Marketing |
Conduct of energy marketers, misleading information, pressure,
non-account holder
signed up etc. |
224 |
| Provision |
Problems with new or existing energy connections etc. |
452 |
| Supply |
Quality of energy supply, damage/loss, outage etc. |
87 |
| Transfer |
Error in billing/transfer of account due to switching retailers,
contract terms, delay in
transfer, site ownership etc. |
675 |
| Other |
Customer issues that do not fall into the above categories |
359 |
| Referral |
Customer is referred to other organisation |
889 |
| General enquiry |
General enquiries for information. |
955 |
| Total cases |
|
10,389 |