Case type
|
Description |
Total |
| Billing |
High/disputed bills, delays, errors, estimated accounts, fees & charges, rebates/concessions, tariff, meters, refunds etc. |
5,188 |
| Credit |
Payment difficulties, disconnection, bad debt etc. |
1,018 |
| Customer service |
Failure to inform/respons, incorrect advice, poor attitude/service, privacy issues etc. |
1,353 |
| Land |
Impact of network assets, maintenance, vegetation management etc. |
53 |
| Marketing |
Conduct of energy marketers, misleading information, pressure, non-account holder signed up etc. |
659 |
| Provision |
Problems with new or existing energy connections etc. |
523 |
| Supply |
Quality of energy supply, damage/loss, outage etc. |
284 |
| Transfer |
Error in billing/transfer of account due to switching retailers, contract terms, delay in transfer, site ownership etc. |
1,013 |
| Other |
Customer issues that do not fall into the above categories. |
297 |
| Referred |
Customer is referred to other organisation |
892 |
| General/enquiry |
General enquiries for information. |
1,422 |
| Total cases |
|
12,702 |