Noisy transformer causes distress
Mr and Mrs A had purchased a new home and complained many times to their energy supplier about a noisy transformer located beside their property. Tests were conducted by the energy supplier which determined the noise was within the limits allowed under the Australian Standard. Mr and Mrs A were still not satisfied, insisting the noise was disturbing their sleep and causing them distress.
EWOQ investigated options with the energy supplier and arranged for the energy supplier to meet the cost of installing panelling around the transformer to reduce the noise.
Supply upgrade upsets neighbourhood
An energy supplier decided to upgrade its electricity network in an area by increasing the height of its existing poles along an esplanade. Many local residents contacted EWOQ because they believed their energy supplier should have consulted them as the higher poles would block their waterfront views and devalue their properties. EWOQ visited the site and consulted with the residents and the energy supplier.
After viewing the site of the proposed route and further discussions with the energy supplier it was determined that the upgrade of the electricity supply was necessary for the area. EWOQ then negotiated with the energy supplier to upgrade the electricity supply from a different direction that would not affect the residents' views.
Pillar box woes
Mr H contacted EWOQ upset about an electricity pillar box located on the footpath blocking access to the driveway for his dental surgery.
The energy supplier refused to move the pillar box unless Mr H paid for its relocation. EWOQ pointed out to the energy supplier that Mr H wanted to install three phase power for his dental surgery. As the energy supplier had a policy of providing upgrades to three phase power free of charge it agreed to relocate the pillar box at the same time.