Under the Energy and Water Ombudsman Act 2006, all energy distributors and retailers and water distributor-retailers who supply Queensland's small customers with electricity, gas or water must become EWOQ scheme participants.
A small customer is a residential or small business customer who uses less than 100 megawatt hours of electricity per year, less than one terajoule of gas per year, all residential water customers in south east Queensland or small businesses who use less than 100 kilolitres of water per year.
Scheme participant notification form
To become a formal participant of the scheme, all energy distributors and retailers and water distributor-retailers in south east Queensland must submit a scheme participant notification form.
Entrant electricity and gas retailers must submit this form within 10 business days from when they enter into a contract for the provision of, or start to provide, customer retail services to a small electricity or gas customer. Scheme participation takes effect from the date customer retail services are provided to the customer. If a notification form is not submitted within 10 business days, the matter can be referred to the Energy Regulator who may impose a fine.
Water distributor-retailers joined the EWOQ scheme on 1 January 2011.
Download a copy of the form below or contact Corporate Services on 1800 662 837 for a copy
Scheme participant notification form
Scheme participant manual