Provide information on our organisation, cases and performance for the previous financial year.
Information about the user-pays fees for scheme participants.
Corporate Governance Framework
This refers to the processes by which the scheme is directed, controlled and held to account. It encompasses authority, accountability, stewardship, leadership, direction and control exercised throughout the scheme.
Gifts and Benefits Register
This register shows all gifts and benefits that have been given and recevied by the Energy and Water Ombudsman Queensland and its employees.
Charter of Service
This Charter of Service sets out the standards of service that residential and small business energy and water customers, and energy and water entities, can expect if their dispute is referred to us for investigation and resolution.
For specific or detailed information on the legislation and jurisdictional powers and responsibilities of EWOQ, please refer to the Energy and Water Ombudsman Act 2006.
A four year view of our organisation and key priorities.