Corporate documents

Annual Reports
Provide information on our organisation, cases and performance for the previous financial year.

Budget Guidelines
Information about the user-pays fees for scheme participants.

Corporate Governance Framework
This refers to the processes by which the scheme is directed, controlled and held to account. It encompasses authority, accountability, stewardship, leadership, direction and control exercised throughout the scheme.

Gifts and Benefits Register
This register shows all gifts and benefits that have been given and recevied by the Energy and Water Ombudsman Queensland and its employees.

Service Charter
The Service Charter provides a simple overview of the scheme. 

For more specific or detailed information on the legislation and jurisdictional powers and responsibilities of EWOQ, please refer to the Energy and Water Ombudsman Act 2006.

Strategic Plan
A five year view of our organisation and key priorities. 

Brochures and fact sheets

  
    EWOQ brochures

   
EWOQ fact sheets

Contact details

 
 Freecall:
1800 662 837 
 Fax: (07) 3087 9477   
 Email: 
complaints@ewoq.com.au  
             or online complaint form 

 PO Box 3640
 South Brisbane BC Qld 4101

 Visit our nearest office: 
 Brisbane - Level 16, 53 Albert Street 
 Cairns - Level 1, Cairns Corporate Tower 15
                Lake Street
 Rockhampton - Level 2, 212 Quay Street